Support

Need help with Tray? Email support@gettray.app. We aim to reply within three business days. You can contact us about the free app as well as Pro, a purchase or a privacy request.

App help

Start with Tray tips for adding files, keeping them in the tray, watching folders and using file actions. Tray requires macOS 14.1 or later on an Apple silicon or Intel Mac.

If something is not working, tell us your Tray version, macOS version, what you expected to happen and the steps that caused the problem. A screenshot can help, but hide private file names and other personal information first. Do not send your files unless we have discussed what is needed.

Licence activation and purchase delivery

For a direct-download licence, open Tray Settings → General and paste your licence key. New Creem keys need a compatible release. Check your purchase email and spam folder for the receipt and licence information. If you are missing an order or cannot activate, email us with your purchase email, order reference and the error message. Do not send your complete licence key, password or payment-card details.

Moving to another Mac? Deactivate the licence in Tray’s settings on the old Mac, then activate it on the new one. If the old Mac is no longer available, contact us. App Store purchases restore through the Apple ID used to purchase them instead of a licence key.

Cancel a yearly subscription

Open Manage subscription or use the Creem customer-portal link in your purchase email. Select the subscription, choose Manage Subscription, then Cancel Subscription and follow the confirmation steps. You do not need to wait for a support reply to cancel through the portal.

Cancel before the three-day trial ends to avoid the first charge, or before your next yearly renewal to stop future charges. Check the cancellation confirmation for the end of Pro access. Lifetime purchases have no recurring payment to cancel. For an older Lemon Squeezy purchase, use the management link in its receipt. App Store subscriptions are managed in Apple’s subscription settings.

Upgrading through Claim offer from a Creem yearly plan or trial cancels that linked subscription automatically after your Lifetime payment is confirmed. The purchase confirmation page shows whether cancellation is complete or still processing. You can still check its status in the customer portal. A separate Lifetime purchase does not cancel other subscriptions automatically.

Billing, refunds and privacy

For an unexpected charge, a duplicate payment or a refund request, include your purchase email and order reference. Our Refund Policy explains the process and your applicable consumer rights. Creem is the merchant of record for new website purchases and can also help with payments through its support service.

To ask about your personal information, email the same support address with the subject “Tray privacy request”. Read our Privacy Policy and Terms of Service for more detail.

Publisher

VEGAWEAR LTD
71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
support@gettray.app